Frequently Asked Questions
The following are frequently asked questions that should be noted upon booking. If you have any additional questions or concerns, please feel free to reach out to one of our sugar-coated coordination specialists and we will be happy to assist you!
General Questions
Do you cater to guests with food allergies?
Absolutely! While we typically don’t work with any nut-based ingredients, it should be noted that some ingredients used may be cross-contaminated upon manufacturing. If any guest should have specific allergies, please let us know upon booking and we will be sure to coordinate your special day accordingly.
Can I bring food and a cake to sing “Happy Birthday”?
As an “add-on” option charge, we do allow you to add an additional time to the end of your party package, specifically reserved for cake and snacks. Such a request must be selected at the time of booking and will be added on to your party package total.
No outside food is allowed on the bus, however we do sell cakes. Purchase a cake and get extra time to sing happy birthday.
Do you offer any other parties, besides birthday celebrations?
You bet! Should you have any specific celebration requests, please feel free to get in touch with one of our sugar-coated party coordinators and we will be happy to
customize your special day’s entertainment package.
How far in advance should we book our party?
As availability tends to fill up quickly, our recommended booking window is at least two weeks prior to your event date. We’re happy to work with you upon availability, should you need to book a closer date.
How many people can the Bake It On Wheels Bus hold?
Our decoration stations are designed to host no more than 15 children at a single time, allowing room for our staff as well.
Please note, a parent or guardian must be present on the bus at all times during the party for children under 18.
What happens if the weather is bad on my event day?
Rain or shine, it’s party time! Unless severe weather warnings have been issued, we are
happy to accommodate your special day in our safe and secure ride.
What area do you cater to and how far do you travel for parties?
Please see Travel Areas for information.
Why are there suggested age limits? Can my child select that party package even though he/she is younger than the recommended limit?
Being in the baking industry for more than 10 years (and as parents ourselves), we’ve worked with children of all ages on a variety of different confectionary projects. Based on the average of our experiences, we’ve been able to see what works best in regards to skill level, patience, and attention timespans for each age group, which is why we suggest certain package options against others. As these are simple recommendations, we are happy to accommodate whichever option to whichever age group (5 years old and above).
Can parents participate?
As much as we’d love to host every yummy face and his/her parent(s), our sweet space is very limited between decoration station seating and our staff placement. While the bus can fit up to three adults at a time, in additions to party goers, we do ask that parents drop off their attendee and come back at the end of the party for pick up.
Please note, a parent or guardian must be present on the bus at all times during the party for children under 18.
Are parents allowed on the bus?
Yes, we suggest at least one parent remain on the bus during the party. Max adults on the bus is 3.
Please note, a parent or guardian must be present on the bus at all times during the party for children under 18.
Policies
The following are our main policies that should be noted upon booking. If you have any additional questions or concerns, please feel free to reach out to one of our sugar-coated coordination specialists and we will be happy to assist you!
Cancellation
While we do not offer refunds or cancellations, we do offer the opportunity to reschedule your party for another available date, within 6 months of the original party date. If customer cancels more than 2 weeks prior to reservation date stated on your booking, Customer may apply it to a future rental within a SIX (6) MONTH period after cancellation, subject to availability.
Bus Parking
Upon arrival, our bus driver will need to park in the most level and flat or practical area in order to accommodate your party for the given time slot.
We will typically park our sweet ride on your neighborhood street, to which we suggest informing your neighbors (in the case they may object) or let us know if there is another preferred location for us to stop.
It is your responsibilty to receive approval from an HOA, property manager, etc. for bus to be parked on the property.
Our bus is about 50 feet and has the possibility of blocking a driveway.
Please note that we will not park anywhere that can result in danger to a person, property, or equipment.
Gratuity
A 20% gratuity charge will automatically be added to the party package total.
Age Limits
As our bus is equipped with some hot and sharp baking tools, we ask that nobody ages 5 and under visit without a parent.
Forms of Payment
A credit card is required in order to book your party. In order to guarantee your event date, we do require a 50% (non-refundable) deposit in card form. We do not accept cash or check.
Photo/Video Consent
By boarding the Bake It On Wheels bus, you consent and authorize Bake It On Wheels to use your image and likeness in a photograph, video, or other digital media in any and all of Bake It On Wheels publications, including print or web-based publications. All photo, videos, and digital media captured by Bake It On Wheels and their partners belongs solely to Bake It On Wheels.
Damages Insurance
Bake It On Wheels is fully licensed and insured.
Coronavirus Policies
The Bake It On Wheels bus has strict cleaning processes in place, fully sanitizing the bus in between each party. Please note, the following policies are in effect to help combat the spread of COVID-19:
- Temperature will be taken before the child can enter the bus.
- Children will not share tools while on the bus.
- Staff will wear a mask and gloves at all times.
- A hand wash station is available on the bus.
- Hand sanitizer will be available throughout the bus.
You are entering the bus (or allowing your child to enter the bus) at your own risk.
IMPORTANT! If the Bake It On Wheels bus needs to temporarily close due to COVID-19, all party deposits will be refunded.