Frequently Asked Questions
The following are frequently asked questions that should be noted upon booking. If you have any additional questions or concerns, please feel free to reach out to one of our sugar-coated coordination specialists and we will be happy to assist you!
General Questions
Do you cater to guests with food allergies?
Absolutely! While we typically don’t work with any nut-based ingredients, it should be noted that some ingredients used may be cross-contaminated upon manufacturing. If any guest should have specific allergies, please let us know upon booking and we will be sure to coordinate your special day accordingly.
Can I bring food and a cake to sing “Happy Birthday”?
As an “add-on” option charge, we do allow you to add an additional time to the end of your party package, specifically reserved for cake and snacks. Such a request must be selected at the time of booking and will be added on to your party package total.
No outside food is allowed on the bus, however we do sell cakes. Purchase a cake and get extra time to sing happy birthday.
Do you offer any other parties, besides birthday celebrations?
You bet! Should you have any specific celebration requests, please feel free to get in touch with one of our sugar-coated party coordinators and we will be happy to
customize your special day’s entertainment package.
How far in advance should we book our party?
As availability tends to fill up quickly, our recommended booking window is at least two weeks prior to your event date. We’re happy to work with you upon availability, should you need to book a closer date.
How many people can the Bake It On Wheels Bus hold?
Our decoration stations are designed to accommodate up to 18 children at a time, allowing room for our staff to work efficiently.
Due to limited space, we kindly ask that only two parents be on the bus at a time. While we’d love for all parents to see how beautiful our bus is, we ask that you rotate to ensure everyone gets a chance to enjoy the experience while keeping things comfortable for the kids.
What happens if the weather is bad on my event day?
Rain or shine, it’s party time! Unless severe weather warnings have been issued, we are
happy to accommodate your special day in our safe and secure ride.
What area do you cater to and how far do you travel for parties?
Please see Travel Areas for information.
Why are there suggested age limits? Can my child select that party package even though he/she is younger than the recommended limit?
Being in the baking industry for more than 10 years (and as parents ourselves), we’ve worked with children of all ages on a variety of different confectionary projects. Based on the average of our experiences, we’ve been able to see what works best in regards to skill level, patience, and attention timespans for each age group, which is why we suggest certain package options against others. As these are simple recommendations, we are happy to accommodate whichever option to whichever age group (5 years old and above).
Can parents participate?
As much as we’d love to host every yummy face and their parent(s), our sweet space is very limited between decoration station seating and our staff placement. While the bus can fit up to two adults at a time, in additions to party goers, we do ask that parents drop off their attendee and come back at the end of the party for pick up.
Please note, a parent or guardian must be present on the bus at all times during the party for children under 7.
Are parents allowed on the bus?
Yes, we suggest at least one parent remain on the bus during the party. Max adults on the bus is 2.
Please note, a parent or guardian must be present on the bus at all times during the party for children under 7.
Can guests be added to the party the day of?
In order for us to properly plan and prepare for your party, we ask you please provide us with an accurate head count at least 48 hours prior to your party. In the event of a last minute addition on the day of the party, a surcharge of $20 will be added per additional party guest.
Policies
The following are our main policies that should be noted upon booking. If you have any additional questions or concerns, please feel free to reach out to one of our sugar-coated coordination specialists and we will be happy to assist you!
Cancellation
While we do not offer refunds or cancellations, we do offer the opportunity to reschedule your party for another available date, within 6 months of the original party date. If customer cancels more than 2 weeks prior to reservation date stated on your booking, Customer may apply it to a future rental within a SIX (6) MONTH period after cancellation, subject to availability.
In the event there are any mechanical issues with the bus on the date of the event; Customer has the option of switching the party to an In-House event with a 20% discount (On party package only) or cancelling the event and receive a full refund.
Bus Parking
Upon arrival, our bus driver will need to park in the most level and flat or practical area in order to accommodate your party for the given time slot.
We will typically park our sweet ride on your neighborhood street, to which we suggest informing your neighbors (in the case they may object) or let us know if there is another preferred location for us to stop.
It is your responsibilty to receive approval from an HOA, property manager, etc. for bus to be parked on the property.
Our bus is about 39 feet and has the possibility of blocking a driveway. (Approx 5 parking spaces).
Please note that we will not park anywhere that can result in danger to a person, property, or equipment.
Gratuity
A 20% gratuity charge will automatically be added to the party package total.
Age Limits
As our bus is equipped with some hot and sharp baking tools, we ask that nobody ages 5 and under visit without a parent.
Forms of Payment
A credit card is required in order to book your party. In order to guarantee your event date, we do require a 50% (non-refundable) deposit in card form. We do not accept cash or check. Final payment is due no later than the Wednesday before your party. We accept credit cards (3.5% surcharge or Zelle).
Photo/Video Consent
By boarding the Bake It On Wheels bus, you consent and authorize Bake It On Wheels to use your image and likeness in a photograph, video, or other digital media in any and all of Bake It On Wheels publications, including print or web-based publications. All photo, videos, and digital media captured by Bake It On Wheels and their partners belongs solely to Bake It On Wheels.
Damages Insurance
Bake It On Wheels is fully licensed and insured.
SMS Policies
By providing your phone number, you consent to receive SMS text messages from Bake It On Wheels for messages to be sent regarding appointment reminders, marketing messages, and general two-way communication. Message and Data Rates may apply.
Message Types: The types of messages users may receive includes:
-
- Promotional
- Informational
- Marketing content
Message Frequency: Frequency at which users will receive messages includes:
You will get more than one message from us unless you opt-out, and while messaging frequency varies, you will likely receive up to 1-2 messages per week, and the frequency will increase leading up to your event booked with us. Bake It On Wheels reserves the right to alter the frequency of messages at any time to increase or decrease the total number of messages. Bake It On Wheels and carriers are not liable for delays or undelivered messages
Cost Notice: Include a notice stating:
Message and data rates may apply based on your mobile carrier’s terms.
Unsubscribe Instructions:
You can opt out of receiving SMS messages at any time by replying STOP to any message we send you. After you opt out of text messaging, you will receive one additional message confirming your request has been processed.
Text the word HELP for support. You may also contact us directly at info@bakeitonwheels.com.
Privacy Policy: For our complete privacy policy, please visit
https://bakeitonwheels.com/privacy-policy/
We are not responsible for any charges, errors, or delays in SMS delivery or undelivered messages caused by your carrier or third-party service providers.
Cancellations Due To COVID
Question: I just found out a member of my party has COVID, and I need to cancel. Will refunds be provided?
Unfortunately, at this time we are unable to provide refunds for parties cancelled within 24 hours of party start time. However, if you need to cancel and there is 48 hours or more until your party start time, please contact us immediately for available options.